Terms & Conditions

These Terms govern your relationship with the operator of Zoome Casino made available to users via https://zoomebet-au.com (the "Website"), including the use of any games, betting features, bonuses, payments, and related services. Effective date: 6 November 2026.

Definitions

OBSERVE: This section defines key terms used throughout these Terms to reduce ambiguity. EXPAND: Definitions also clarify how offshore operation and AU user context are treated. REFLECT: If a definition conflicts with mandatory law, the mandatory law prevails to the extent of the inconsistency.

"Operator": Dama N.V., Scharlooweg 39, Willemstad, Curaçao (company no. 152125), operating the Zoome Casino brand and making Zoome Casino available via the Website.
"Website": The Australian-facing domain zoomebet-au.com through which Zoome Casino services are accessed.
"Brand" / "Zoome Casino": The gambling brand operated by the Operator; for these Terms, brand use is limited to the Website context.
"User" / "you": Any person who visits the Website.
"Player": A User who registers an Account and participates in gambling activities on the Website.
"Account": A registered player profile created on the Website, used to access games, bonuses, deposits, and withdrawals.
"Bet" / "Wager": A stake placed by a Player on a game outcome or feature. "Wager" may also mean the wagering requirement for a Bonus.
"Game": Any casino game, live dealer game, RNG game, or other gambling content offered on the Website.
"Bonus": Any promotion, reward, free spins, cashback, or bonus funds offered subject to conditions.
"Bonus Funds": Non-cash or restricted funds credited under a Bonus, typically subject to wagering and other limits.
"Real Money": Funds deposited by a Player or funds that are withdrawable (subject to verification and these Terms).
"KYC": "Know Your Customer" identity verification checks, including document and source-of-funds/source-of-wealth checks where required.
"AML/CTF": Anti-money laundering and counter-terrorism financing measures applied by the Operator and its payment partners.
"Payment Agent": Friolion Limited, Leandrou, 12A 3086, Limassol, Cyprus (company no. HE 419102), acting as payment processing subsidiary/agent where applicable.
"Interactive Gambling Act 2001 (AU)" / "IGA": Australian federal law regulating certain interactive gambling services; relevant to the Website's availability to Users located in Australia.
"Curaçao License": E-gaming license no. 8048/JAZ2020-013 issued by Antillephone N.V., authorized by the Government of Curaçao.

Account Registration

OBSERVE: Players must register and meet eligibility requirements, including age and identity verification. EXPAND: AU users should understand that the Operator is offshore and may not be licensed in Australia; verification is still required for AML/CTF and fraud prevention. REFLECT: Registration creates a binding contract under these Terms once you tick acceptance and/or continue to use the Account.

Eligibility and age

Minimum age (18+): You must be at least 18 years old (or older if required by laws applicable to you) to create an Account or place any Bet. The Operator may request proof of age at any time and may suspend the Account pending checks.
Prohibited persons: You must not register if you are legally prohibited from gambling, are acting on behalf of another person, or are seeking to use the Website for commercial, unlawful, or fraudulent purposes.
One Account per person: Only one Account per individual/household/device/payment instrument is permitted unless the Operator approves otherwise in writing.

Registration steps and KYC

Account creation: Provide required registration details (including a valid email address) and set secure credentials.
Email/phone checks: The Operator may require verification of email and/or phone before allowing deposits, play, or withdrawals.
KYC documents: You may be required to provide government-issued photo ID, proof of address, and proof of payment method ownership; enhanced checks may include source-of-funds/source-of-wealth information.
Ongoing monitoring: You must keep information accurate and up to date; the Operator may repeat KYC/AML checks (including at withdrawal, bonus conversion, or risk triggers).

Your obligations

Accurate information: You warrant that all information you submit is true, complete, and not misleading. False or outdated information is grounds for suspension, voiding of Bonuses, and refusal of withdrawals.
Password and device security: You are responsible for all activity on your Account, including where access occurs via your device, email, or authentication methods. Notify support immediately if you suspect compromise.
No third-party use: You must not sell, transfer, or allow others to use your Account. Bets placed by unauthorised third parties may be voided.

Regional compliance note (AU): The Operator is licensed in Curaçao and is not licensed by Australian state/territory gambling regulators or the ACMA for Australian domestic interactive casino gambling. By registering, you acknowledge the offshore nature of the service and that Australian consumer complaint bodies and national self-exclusion systems (e.g., BetStop) may not apply to this Website.

Betting & Gameplay Rules

OBSERVE: This section explains how bets are placed, settled, and governed by game rules and technical records. EXPAND: It also addresses integrity issues: fraud, collusion, automated play, and chat conduct - common dispute triggers. REFLECT: Where a game-specific rule conflicts with these Terms, the game-specific rule applies to that game, unless prohibited by law.

Placing bets and participation

Bet limits: Minimum and maximum bets vary by Game and may depend on your Account status, jurisdictional risk controls, and responsible gambling settings. Displayed limits in the game client apply at the time the Bet is placed.
Acceptance of bets: A Bet is accepted only when confirmed by the Website/game server. If a Bet is not accepted due to technical error, insufficient funds, or integrity checks, it is void and any debited stake is returned where possible.
Game rules: Each Game has rules describing paylines, RTP where provided, side bets, and settlement logic. You must read and follow them before playing.

Cancellation, modification, and settlement

No unilateral cancellation: Once a Bet is accepted, you generally cannot cancel or change it. Any "undo" functionality offered in-game is part of that Game's rules and applies only if explicitly available and confirmed server-side.
Settlement and records: The Operator's server logs, transaction records, and game outcome records are the primary evidence for settlement. If a displayed outcome differs from server records due to latency or device error, server records prevail.
Malfunctions: If a Game malfunctions, all affected play may be void ("malfunction voids all pays"), and stakes may be returned to the extent reasonably possible after investigation.

Conduct in live casino, chats, and community features

Respectful behaviour: You must not use abusive, threatening, defamatory, discriminatory, obscene, or harassing language toward dealers, staff, or other players.
Fraud and cheating prohibitions: You must not engage in collusion, chip dumping, advantage play using prohibited methods, exploiting bugs, multi-accounting, VPN/proxy misuse to bypass controls, or use of bots/scripts/automation.
Integrity actions: The Operator may suspend play, withhold withdrawals pending review, or void bets/bonuses where it reasonably suspects prohibited conduct, subject to investigation and applicable law.

Regional compliance note (AU): If you are located in Australia, you are responsible for ensuring your access and use is lawful for you. The Operator may block or restrict access from certain Australian states/territories or networks as a risk-control measure.

Bonus Terms

OBSERVE: Bonuses are conditional and can be withdrawn only after satisfying stated requirements. EXPAND: Bonus terms are a frequent source of disputes; clarity is required on activation, wagering, time limits, exclusions, and promotion stacking. REFLECT: In case of conflict, the specific promotion terms displayed on the Website at the time you opt-in prevail over general terms, except where these Terms are stricter for integrity/AML reasons.

Activation and eligibility

Opt-in and verification: Some Bonuses require opt-in, promo codes, and/or successful KYC before activation or before any withdrawal of Bonus-derived winnings.
One offer per player: Unless explicitly stated otherwise, Bonuses are limited to one per Player/household/device/IP/payment instrument and may be restricted for players flagged for bonus abuse risk.
Geographic and method limits: Certain deposit methods (including some e-wallets or crypto) may be excluded from particular promotions as stated at the time of offer.

Wagering requirements, timeframes, and restrictions

Wagering ("playthrough"): Bonus Funds and/or associated winnings may require wagering a stated multiple (e.g., X times) before becoming withdrawable. The applicable multiplier, contribution rates by game type, and any max bet during wagering are set out in the promotion's specific terms.
Time limits (2026 alignment): Where a Bonus includes an expiry, it must be used and wagering completed within the stated timeframe shown in the offer (for example, within a number of days from crediting in 2026 or later). Expired Bonuses and related winnings may be forfeited.
Prohibited actions: The following may result in forfeiture of Bonus Funds/winnings and/or account action: delayed gameplay patterns intended to manipulate wagering; hedge betting; low-risk betting strategies to farm bonuses; exploiting game features to artificially inflate wagering; switching between Real Money and Bonus Funds to circumvent limits; or any other conduct the Operator reasonably deems abusive.

Combining promotions and withdrawal rules

No stacking unless allowed: Bonuses cannot be combined or "stacked" unless the Website explicitly allows it. If stacked in error, the Operator may cancel one or more bonuses and recalculate balances.
Max cashout: Some Bonuses may cap the maximum withdrawable amount; any remainder may be voided as stated in the specific offer terms.
Verification gate: The Operator may require full KYC/AML completion before allowing conversion to cash or any withdrawal of Bonus-related winnings.

Regional compliance note (AU): Promotional representations are provided by an offshore operator. You should consider bonus conditions carefully and contact support before opting in if any term is unclear.

Payments & Withdrawals

OBSERVE: This section describes deposits/withdrawals, limits, fees, processing times, and when refunds or reversals may occur. EXPAND: Offshore processing, third-party payment agents, AML/CTF, and chargeback risk require additional controls (KYC, method matching, and source-of-funds checks). REFLECT: The Operator aims to process transactions promptly, but may delay or decline where needed for security, compliance, or suspected misuse.

Deposit methods, currencies, and limits

Methods: The Website may support deposits via cards, e-wallets, and cryptocurrencies (availability depends on your location and the payment providers).
Limits: Minimum/maximum deposit limits are displayed at the cashier and may vary by method, currency (including AUD where offered), Player status, and risk controls.
Fees and exchange rates: The Operator may not charge deposit fees, but third parties (banks, card issuers, blockchain networks, or e-wallets) may. Where currency conversion occurs, provider exchange rates and spreads may apply.

Withdrawals, processing times, and method rules

Processing: Withdrawal requests are subject to review and may require KYC/AML completion. Processing times vary by method and may be longer for first withdrawals, large amounts, or compliance checks in 2026 and onward.
Method matching: To reduce fraud and comply with AML expectations, withdrawals are generally paid back to the same method used for deposit where feasible. If not feasible, the Operator may request an alternative method in your name and additional documents.
Ownership: You may withdraw only to payment instruments/wallets registered in your name. Third-party withdrawals are prohibited.

Chargebacks, reversals, refunds, and voiding

Chargebacks: Initiating a chargeback or payment reversal without first contacting support may lead to account suspension and may require the Operator to withhold funds pending resolution and cost recovery.
Refunds: Deposits are generally not refundable once used for betting. Where a refund is legally required or approved, it may be processed back to the original method after deducting chargeback/processing costs where permitted.
Voided bets/bonuses: If bets are voided due to malfunction, error, or prohibited activity, the Operator may reverse related winnings/bonus conversions and return stakes where appropriate.
Compliance holds: The Operator may freeze transactions while completing KYC/AML checks, investigating fraud, or responding to requests from payment providers or competent authorities.

Regional compliance note (AU): Some Australian banks or card issuers may block gambling-related transactions. Any declines by your bank/provider are outside the Operator's control.

Limitation of Liability

OBSERVE: The Operator provides an online service dependent on networks, third-party game providers, and payment providers. EXPAND: Liability limitations allocate risk for downtime, data transmission, and user-side issues; they must still respect non-excludable consumer guarantees where applicable. REFLECT: You should not treat the Website as risk-free; gambling involves the risk of losing money.

Service provided "as is": To the maximum extent permitted by law, the Website and Games are provided on an "as is" and "as available" basis. The Operator does not warrant uninterrupted or error-free operation.
Fairness and accuracy: The Operator will take reasonable steps to ensure Games are offered and settled in accordance with their rules and that account transactions are recorded. However, errors may occur; where an error is identified, the Operator may correct it, including by voiding affected bets and recalculating balances.
Excluded losses: To the maximum extent permitted by law, the Operator is not liable for indirect or consequential losses, loss of profit, loss of data, loss of opportunity, or reputational damage arising from use of the Website.
Technical failures: The Operator is not responsible for outages, delays, or failures caused by the internet, your device, telecom providers, DDoS attacks, malware on your device, third-party providers, or blockchain network congestion.
Maximum compensation: Where liability cannot be excluded, the Operator's maximum aggregate liability to you for a particular incident is limited to the amount of the relevant Bet (or, where applicable, the amount of the direct transaction error) that gave rise to the claim.

Regional compliance note (AU): Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) to the extent such rights cannot be excluded for services supplied to you. Where lawful, liability is limited to re-supply of services or payment of the cost of having services supplied again.

Intellectual Property Rights

OBSERVE: The Website includes software, design elements, and content protected by IP laws. EXPAND: Misuse can include copying game clients, scraping odds/results, or redistributing brand assets; these can also create security risks. REFLECT: Players receive a limited right to use the Website for personal entertainment only, not for commercial exploitation.

Ownership: All content on the Website, including text, graphics, logos, UI, software, and game content, is owned by or licensed to the Operator and/or its suppliers and is protected by intellectual property laws.
Licence to you: You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Website solely for your personal, non-commercial purposes in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, distribute, publicly display, reverse engineer, decompile, scrape, or create derivative works from the Website or any part of it without prior written permission, except to the extent permitted by mandatory law.
Brand restrictions: You must not use the Operator's trademarks or branding in a way that suggests endorsement or affiliation without consent.

Privacy & Data Protection

OBSERVE: The Operator processes personal data for account creation, payments, security, responsible gambling controls, and legal compliance. EXPAND: Offshore operations often involve cross-border transfers and third-party processors (game providers, KYC vendors, payment agents). REFLECT: You should read the privacy policy before using the Website; by using it, you acknowledge processing consistent with that policy.

Privacy policy: Personal data is processed in accordance with the Operator's privacy policy published for the brand environment used by the Website (see: https://zoome.casino/privacy-policy for the operator-level policy reference).
Cross-border processing: Your data may be processed in jurisdictions outside Australia, including Curaçao and Cyprus, and shared with service providers (including Friolion Limited as payment agent) as necessary to provide services and comply with AML/CTF obligations.
Security and verification: The Operator may collect identity documents and verification information to protect against fraud and meet compliance duties.

Changes to Terms

OBSERVE: The Operator may need to update these Terms for legal, security, product, or operational reasons. EXPAND: Transparent notice reduces disputes and allows users to make informed choices. REFLECT: Continued use after the effective date of updated Terms constitutes acceptance; if you disagree, you must stop using the Website and request account closure.

How we notify you: Updates may be notified via on-site banner/pop-up, posting the updated Terms on the Website, and/or email to the address linked to your Account where appropriate.
Effective timing: Unless stated otherwise, updated Terms take effect on the date shown in the updated document (dates and timeframes apply in 2026 and beyond as updated).
Your choice: If you do not agree with changes, you must stop using the Website and may request closure of your Account, subject to identity verification and settlement of open bets.

Termination & Suspension

OBSERVE: Accounts may be suspended/closed to protect players, platform integrity, or comply with legal and payment rules. EXPAND: Proper handling includes bet settlement, fraud/AML holds, and communication standards. REFLECT: The Operator will act proportionately based on risk, evidence, and applicable law.

Grounds for suspension/closure

Compliance failures: Failure to complete KYC/AML checks, providing false information, or refusing requested documentation.
Integrity concerns: Suspected cheating, collusion, bonus abuse, use of automated tools, exploitation of bugs, or multi-accounting.
Payment risk: Chargebacks, reversals, use of stolen payment instruments, or inconsistent payment activity suggesting fraud.
Legal/regulatory reasons: Where required to comply with applicable laws, sanctions requirements, or requests from competent authorities or payment networks.

Effects of termination

Open bets: Open bets may be settled per game rules or voided if settlement integrity cannot be assured due to fraud/malfunction investigations.
Balances and withdrawals: Subject to verification and compliance checks, remaining withdrawable balances may be paid out. Bonus Funds may be forfeited where bonus terms were breached or where required by the promotion rules.
Notice: Where reasonably possible and not prohibited (e.g., tipping-off restrictions), the Operator will notify you via email or via your Account regarding suspension/closure and next steps.

Governing Law & Jurisdiction

OBSERVE: A governing law clause defines which legal system interprets these Terms and where disputes are resolved. EXPAND: Because the Operator is Curaçao-based and the Website is offered offshore, dispute handling differs from AU-licensed operators; AU courts may still apply mandatory consumer protections depending on circumstances. REFLECT: The clause aims to provide a clear mechanism while preserving any non-excludable rights.

Governing law: These Terms are governed by the laws of Curaçao, unless mandatory laws in your place of residence (including Australia) apply and cannot be excluded.
Dispute resolution (first step): You agree to contact customer support first and provide relevant transaction IDs, dates, screenshots, and a clear description of the issue to allow investigation.
Escalation: If unresolved, disputes may be escalated to the Operator's legal/compliance function. The Operator may also direct you to the license validation environment for the operator's licensing framework (reference: https://validator.antillephone.com/validate?domain=zoome.casino).
Jurisdiction: Subject to any mandatory rights you may have, the courts of Curaçao will have jurisdiction over disputes arising out of or in connection with these Terms.

Regional compliance note (AU): Because Zoome Casino is offered via an offshore operator and not under an Australian interactive casino licence, you may not have access to Australian gambling dispute bodies or ombudsman-style schemes that apply to AU-licensed services.

Contact Information

OBSERVE: Users need clear channels for support and legal notices. EXPAND: The provided dataset contains corporate addresses but no direct email/phone; this must be transparently stated and routed via official web channels. REFLECT: Use the Website as the primary contact point, and use the Operator's registered addresses for formal correspondence.

Customer Support (primary): Via the official website contact channels at https://zoomebet-au.com (Account help area / support request tools where available).
Customer Support (email): Not specified in the available operator data for zoomebet-au.com as of 6 November 2026.
Customer Support (phone): Not specified in the available operator data for zoomebet-au.com as of 6 November 2026.
Legal entity (Operator): Dama N.V., Scharlooweg 39, Willemstad, Curaçao (Company No. 152125).
Payment agent (where applicable): Friolion Limited, Leandrou, 12A 3086, Limassol, Cyprus (Company No. HE 419102).
Operator policy references:
- Terms (operator-level reference): https://zoome.casino/terms-and-conditions
- Bonus terms (operator-level reference): https://zoome.casino/bonus-terms-and-conditions
- Privacy policy (operator-level reference): https://zoome.casino/privacy-policy
- Responsible gaming info (operator-level reference): https://zoome.casino/responsible-gaming