Responsible Gaming

At Zoome Casino, accessible for Australian players via zoomebet-au.com, gambling is offered strictly as a form of entertainment, not a way to make money or solve financial difficulties. Responsible gaming means approaching casino play consciously: understanding the risks, setting clear limits, and maintaining control over the time and money you spend.

This Responsible Gaming page explains the tools, support options, and safety measures available to you. It is designed to help you make informed decisions, recognise the early signs of gambling-related harm, and access professional assistance when needed. If you ever feel that gambling on zoomebet-au.com is no longer fun or is affecting your life negatively, our team is committed to supporting you with practical tools and confidential assistance.

Zoome Casino is operated by Dama N.V., a company registered in Curaçao (registration number 152125), with registered address Scharlooweg 39, Willemstad, Curaçao, and licensed by Antillephone N.V. under e-gaming licence 8048/JAZ2020-013, authorised by the Government of Curaçao. Payment processing services for zoomebet-au.com may be provided by Friolion Limited (registration HE 419102), Leandrou 12A, 3086 Limassol, Cyprus. The services are offered to Australian residents on an offshore basis and are not licensed in Australia. Nothing on this page constitutes legal advice; its sole purpose is to promote safer gambling behaviour.

Risk Awareness

Online gambling involves financial risk and should only be undertaken with money and time you can comfortably afford to lose. Being aware of the early signs of gambling harm is essential to staying in control and protecting yourself and those around you.

Common signs of problematic gambling

• Increasing frequency and amounts: You gamble more often, raise your stakes, or chase losses by betting again immediately after losing.
• Preoccupation with gambling: You frequently think about zoomebet-au.com outside of play, plan sessions during work or study, or feel restless when you cannot log in.
• Spending beyond your budget: You deposit funds that were intended for bills, rent, food, or other essentials, or borrow money to continue playing.
• Hiding or lying: You conceal your gambling from family or friends, delete browser history, or minimise the amount of time or money spent.
• Emotional impact: You feel guilt, shame, anxiety, or depression after playing, yet keep returning despite negative feelings.
• Life impact: Gambling starts to harm relationships, work performance, studies, or physical and mental health.

Self-assessment questions

The following questions are for your personal reflection. Answer honestly "yes" or "no" in your own mind:

• Do you often gamble longer than you originally planned?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you gamble when you feel stressed, anxious, bored, or lonely?
• Have you ever spent more on zoomebet-au.com than you could really afford to lose?
• Have you lied to people close to you about how much you gamble or how much you have lost?
• Have gambling-related debts or losses caused you to delay paying important bills or taking loans?
• Do you feel irritable, restless, or uncomfortable when you cannot gamble?
• Have friends or family expressed concern about your gambling behaviour?

If you recognise yourself in several of these statements, we strongly recommend that you reduce or stop gambling, use the limits and self-exclusion tools described below, and seek support from professional services listed in the Support Resources section.

Limits & Tools

Zoome Casino provides tools on zoomebet-au.com to help you manage your gambling behaviour. We strongly encourage all players to configure these tools as soon as they open an account and to review them regularly.

Setting deposit limits (daily, weekly, monthly)

1. Log in to your account on zoomebet-au.com.
2. Open the "Profile" or "My Account" section from the main menu.
3. Select "Responsible Gaming" or "Limits".
4. Choose the type of limit you wish to set:
   • Daily deposit limit - maximum you can deposit in 24 hours.
   • Weekly deposit limit - maximum you can deposit from Monday to Sunday (or rolling 7-day period).
   • Monthly deposit limit - maximum you can deposit in a calendar month.
5. Enter the amounts that fit your personal budget (for example: daily AUD 50, weekly AUD 150, monthly AUD 400).
6. Confirm your choice. The new limits apply immediately or as stated on the limits page.

Important: Reducing a limit normally takes effect immediately. Increasing or removing a limit may be subject to a cooling-off period (for example 24 hours or longer) before it takes effect, to prevent impulsive decisions.

Time and session limits

You may also limit the time you spend on the site:

• Session timer: In the Responsible Gaming section, you can enable a session timer (for example 30, 60, or 120 minutes). Once this time elapses, you will receive a pop-up reminder and may be automatically logged out or prompted to take a break.
• Reality checks: You can set regular on-screen notifications (for example every 30 minutes) showing how long you have been playing and how much you have won or lost in that session.

"Time-Out" - short breaks of 24 - 72 hours

If you feel you need a short pause but are not ready for longer self-exclusion, you can activate a "Time-Out" period:

1. Go to Profile > Responsible Gaming > Time-Out after logging in.
2. Select the duration of your break, for example:
   • 24 hours;
   • 48 hours;
   • 72 hours (3 days);
   • or another available short period.
3. Confirm your choice. You will receive on-screen confirmation and, in some cases, an e-mail.

During a Time-Out you will not be able to deposit or place bets. You may, however, usually log in to view account information or request a withdrawal of an existing real-money balance, where permitted by our Terms & Conditions. Once the Time-Out period ends, your account will automatically become active again unless you also request self-exclusion as described below.

Self-Exclusion

If you are concerned about your gambling or have identified signs of addiction, we strongly recommend using self-exclusion. Self-exclusion is a stronger, longer-term measure by which your access to zoomebet-au.com is blocked for a selected period.

How to request self-exclusion

1. Log in to your account, if you still have access and feel safe to do so.
2. Go to Profile > Responsible Gaming > Self-Exclusion (or a similarly named section).
3. Select the self-exclusion period, for example:
   • 6 months;
   • 1 year;
   • 5 years;
   • Lifetime (permanent exclusion).
4. Read the explanation of the consequences carefully.
5. Confirm your decision by following the on-screen prompts (this may include ticking a checkbox and clicking "Confirm" or "Self-Exclude").
6. You will receive confirmation on-screen and usually by e-mail to the address registered on your account.

If you are unable to log in, you may contact our support team (see the Contact & Feedback section) and request self-exclusion manually. Support may ask you to confirm your identity for security reasons.

Consequences of self-exclusion

• Account access: During self-exclusion you will not be able to log in, deposit, place bets, claim bonuses, or reopen the account until the selected period has passed. Lifetime self-exclusion is treated as permanent.
• Changes to the period: Shortening or cancelling an active self-exclusion is generally not allowed. Extending the period is possible by contacting support.
• Balance and withdrawals: You will not be able to play with any remaining balance. In most cases you may request withdrawal of any available real-money balance by contacting support. Bonus funds and unfinished bonus wagering are usually forfeited in accordance with the Bonus Terms & Conditions. Past deposits or losses are not refunded unless required by applicable law.
• New accounts: You must not attempt to open new accounts on zoomebet-au.com or on any related domains operated by Dama N.V. while you are self-excluded. If we identify such accounts, they may be closed and wagers voided.

Self-exclusion applies only to Zoome Casino and related services operated under the zoomebet-au.com environment. It does not automatically apply to other gambling websites, including those licensed in Australia. For broader protection, consider using national self-exclusion schemes and blocking tools described in the Support Resources section.

Support Resources

Professional, confidential help is available if you are worried about your gambling or about someone close to you. Support is provided independently of Zoome Casino, and contacting these services will not affect your account status unless you ask us to take specific measures (such as self-exclusion).

Local support for Australia

• Gambling Help Online - 24/7 counselling and information for Australian residents.
  • Phone: 1800 858 858 (Australia-wide, free, 24/7)
  • Website: www.gamblinghelponline.org.au
  • Channels: Online chat, e-mail, forums
  • Languages: English (interpreter services may be available on request)
• Lifeline Australia - crisis support if you are in emotional distress or experiencing thoughts of self-harm.
  • Phone: 13 11 14 (24/7 within Australia)
  • Website: www.lifeline.org.au
  • Languages: English (translating and interpreting services are available)
• Beyond Blue - support for anxiety and depression, which often co-occur with gambling problems.
  • Phone: 1300 22 4636
  • Website: www.beyondblue.org.au
• Kids Helpline - for young people up to age 25 affected by someone else's gambling.
  • Phone: 1800 55 1800
  • Website: kidshelpline.com.au

These services are independent of zoomebet-au.com and can be contacted anonymously. They do not share your information with Zoome Casino unless you explicitly consent.

International support organisations

National self-exclusion schemes (outside zoomebet-au.com)

Self-exclusion tools provided by Zoome Casino apply only to your account on zoomebet-au.com. Depending on where you reside or travel, you may have access to broader national schemes that block gambling with multiple operators:

• United Kingdom - GamStop (www.gamstop.co.uk): Free national self-exclusion for UK-licensed online gambling sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National self-exclusion covering Spanish-licensed operators.
• Other countries: Similar schemes exist in several EU countries (for example Denmark's ROFUS and Sweden's Spelpaus). Check your local regulator's website for details.

Note that as an offshore operator not licensed in Australia, Zoome Casino is not covered by Australian national self-exclusion scheme BetStop. If you want to limit access to this and other offshore sites, you should also use technical blocking tools.

Blocking software and device-level tools

• Gamban - paid software that blocks access to most gambling websites and apps on your devices (www.gamban.com).
• BetBlocker - free non-profit tool for blocking gambling content across multiple devices (www.betblocker.org).
• Parental control / DNS filters: Tools such as OpenDNS, device-level screen time controls, and mobile app restrictions can also help limit access.

Blocking tools are not foolproof but can significantly reduce impulsive access to gambling sites and should be used together with self-exclusion and professional support.

Support for families and loved ones

Many support services also assist family members and friends affected by someone else's gambling. Examples include:

• Gambling Help Online - For families (dedicated section for concerned others).
• Gam-Anon - international fellowship for families of problem gamblers (www.gam-anon.org).
• Online forums and peer support communities linked from the services listed above.

Conversations with these services are confidential and can help you understand your options, set boundaries, and plan next steps.

Help for Family

Gambling problems affect not only the individual but also partners, children, relatives, roommates, and friends. If you are worried about someone who uses zoomebet-au.com or other gambling sites, you are entitled to help and support in your own right.

How to talk to a person who may have an addiction

• Choose the right moment: Talk when both of you are calm and not in the middle of a crisis or argument.
• Focus on behaviour, not character: Use "I" statements ("I am worried because I see...") instead of accusations ("You are irresponsible").
• Give concrete examples: Mention specific situations where gambling caused harm (missed payments, broken promises, emotional outbursts).
• Listen actively: Allow the person to express their feelings without interrupting or judging.
• Avoid covering losses: Constantly paying their debts may unintentionally enable continued gambling.
• Encourage professional help: Offer to help them contact a helpline, book an appointment, or read information together.

Family support groups and resources

• Gambling Help Online - For family and friends: Information, self-help tools, and forums for people affected by another person's gambling.
• Gam-Anon: Support groups (in-person and online) for spouses, partners, relatives, and friends of problem gamblers.
• Crisis and mental health services such as Lifeline and Beyond Blue if you feel overwhelmed, anxious, or depressed.

Recommended next steps

• Seek confidential advice: Contact an Australian gambling helpline or international service to discuss your situation and possible strategies.
• Consider professional therapy: Psychologists, psychiatrists, or counsellors with experience in addiction can work with both the gambler and family members.
• Ensure your own financial safety: Review joint accounts, protect your income, and seek financial counselling if necessary.
• Set clear boundaries: Decide what you can and cannot do (for example, you might decline to lend money for gambling or to cover gambling debts).

While Zoome Casino cannot provide clinical treatment, we support your right to seek help and are ready to apply account-level protection measures when requested by the account holder.

Operator's Commitment

Zoome Casino, operated by Dama N.V. under Curaçao e-gaming licence 8048/JAZ2020-013, recognises its responsibility to minimise gambling-related harm. Although the service is offered offshore and is not licensed by Australian regulators, we follow industry best practices and the requirements of our licensing jurisdiction to promote safer gambling.

Internal monitoring and risk checks

Within the legal and technical limits of our platform, we may use automated systems and manual reviews to monitor activity patterns that can indicate elevated risk, including:

• Very long or frequent playing sessions without breaks.
• Rapid, repeated deposits or substantial increases in deposit amounts.
• Repeated failed deposit attempts or use of multiple payment methods in a short period.
• Patterns of chasing losses, such as immediately increasing stakes following significant losses.
• Frequent use of reversal of withdrawals, where available.
• Player communications that suggest distress, loss of control, or financial hardship.

Where such patterns are detected, we may apply proportionate measures, such as displaying warning messages, reminding you of available tools, or limiting access to certain offers.

When we may contact you proactively

Subject to applicable privacy and data-protection laws, our responsible gaming or customer support team may reach out to you using the contact details registered on your account when:

• Automated systems flag a high or escalating risk pattern based on your deposits, losses, or play behaviour.
• We receive direct information from you indicating loss of control, significant financial hardship, or self-harm risk.
• We identify inconsistencies suggesting that you may be under 18, using another person's details, or otherwise breaching our Terms & Conditions.

In such cases, we may:

• Provide information about limits, Time-Out, and self-exclusion.
• Encourage you to take a break or set stricter limits.
• Temporarily restrict bonuses or other promotional offers.
• In serious cases, unilaterally apply account restrictions or self-exclusion to protect you, even without your explicit consent.

These measures are protective and cannot guarantee that gambling-related harm will be prevented. You remain responsible for your decisions, but we are committed to providing tools and support that make safer decisions easier.

Updates

This Responsible Gaming page may be updated from time to time to reflect legal changes, regulatory guidance in Curaçao and other relevant jurisdictions, industry best practices, or improvements to the tools available on zoomebet-au.com.

How you will be informed

• Website notices: Significant changes may be highlighted via a banner or notification when you log in.
• E-mail communication: For material updates that significantly affect your rights or the tools available for responsible gaming, we may send an e-mail to the address registered on your account.
• Policy links: The latest version of this page will always be available via the footer links on zoomebet-au.com and may also be referenced from our general Terms & Conditions and Privacy Policy hosted on zoome.casino.

Last updated: 22 February 2026

Contact & Feedback

If you have questions about responsible gaming, need help setting up limits or self-exclusion, or wish to provide feedback on our policies, you can contact our dedicated team.

Responsible gaming contact channels

• E-mail: [email protected]
• Phone: +61 2 8015 0000 (standard call charges may apply, international access may vary)
• Live chat: Available via the "Support" or "Help" button on zoomebet-au.com (subject to operating hours stated on the site).

When contacting us, please include your registered name, username or account ID, and a brief description of your request (for example "set deposit limit", "request self-exclusion", or "general advice on tools"). We may ask additional questions to verify your identity and ensure that we apply the requested measures correctly.

Feedback and self-control request form

You can also use the feedback or contact form available in the "Support" section of zoomebet-au.com to request help specifically related to responsible gaming. A typical form will invite you to provide:

• Your full name and e-mail address;
• Your username or account ID on zoomebet-au.com;
• The type of request (information, limits, Time-Out, self-exclusion, complaint, or other);
• Details of your situation, including any concerns about control over gambling or financial difficulties.

All information you provide for responsible gaming purposes will be treated confidentially in accordance with our Privacy Policy and used only to process your request, perform risk assessments, and comply with our legal and licensing obligations.